Support

1. Getting Help

Our support team is available to assist you with technical issues, account management, product questions, and more. You can reach us through multiple channels to get timely assistance.

2. Support Channels

• Email Support: Contact us at support@forgeryshield.com for general inquiries and troubleshooting.
• Live Chat: Available on our website during business hours for quick help.
• Phone Support: Call us at +92-300-1234567 for urgent matters.

3. Common Issues We Handle

• Account login and password recovery.
• Setting up or updating your business profile.
• Payment and billing-related inquiries.
• Issuing and validating product security labels.
• Technical troubleshooting for errors or bugs.

4. Service Response Times

We strive to respond to all inquiries within 24 hours during business days. Critical issues related to fraud or security labels are prioritized and addressed immediately.

5. Self-Help Resources

For faster assistance, you can also use our self-help resources:

• Knowledge base with detailed guides and FAQs.
• Video tutorials on how to use our platform effectively.
• Community forums for peer-to-peer support and tips.

6. Escalation Policy

If your issue is not resolved through standard support channels, you may request escalation. Our senior support staff will review and prioritize your request to ensure a resolution.

7. Contact Us